Policy

ONLINE EXCHANGE POLICY:

GENERAL ADMISSION is happy to accept exchanges that are returned within 14 days of the postmarked date on your package. To initiate a exchange, please send an email to info@generaladmission.us with your invoice number (found on your receipt), a list of items you would like to be exchanged, and a reason for exchange. All exchanges must be authorized by GENERAL ADMISSION.

Upon receipt of a return authorization email from GENERAL ADMISSION, package the merchandise (unwashed, unworn, with original tags, with receipt, and free of any condition that would prevent it from being sold as new) in the original package (if possible) and send the return merchandise to:

GENERAL ADMISSION
CUSTOMER RETURNS
52 Brooks Ave
VENICE CA 90291

Your original shipping and handling charges are non-refundable and you are responsible for all return shipping charges. GENERAL ADMISSION will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Items unfit for return will be sent back to you with an explanation as to why they are unacceptable.

When your return shipment is received, we will handle your exchange speedily and as directed. GENERAL ADMISSION will cover the cost of shipping for exchanged goods that we send back to you.

 

INSTORE EXCHANGE POLICY:

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 days from the day you purchased the goods for a full store credit or exchange.